Don’t see the answer you’re looking for here? Send us an email with your question at support@trmem.com.
You can also tweet your questions on Twitter, post them on the Snowball Facebook wall, or ask them at the Snowball group on Google Groups.
Overview:
- How can I speed up Word when translating with Snowball?
Try deactivating automatic spelling and grammar checking, and display your document in Draft mode to get faster results in Word.... More... - How can I translate faster with Snowball on my existing computer?
Close extra applications, work with Word in draft mode, add memory... More... - Why is the Edit button greyed out in the concordance view?
You can only edit segments from the translation window right now.... More... - What happened to the Snowball translation memory icon in the Taskbar? Has Snowball stopped running?
Unfortunately Windows may hide taskbar icons, including your Snowball icon, from time to time.... More... - How do I register my paid version of Snowball?
Follow these steps if your Snowball license did not upgrade automatically.... More...
You may also post a new question in the comments field below!
I am just starting out and getting the hang of Snowball but keep getting this error message, which stops me from achieving a decent speed and flow, as I have to reposition the cursor each time with the mouse and start over. What am I doing wrong?
“Object reference not set to an instance of an object”
It doesn’t sound like you’re doing anything wrong, but something is definitely wrong if you’re getting an error message. Please click on Help in the Snowball main window and select “Send Support Email” – this will generate a coded message with your settings and will help us figure out what’s going on.
You stated in the tutorial videos that one can translate from and into any language. I translate also into Polish (form German, Dutch and English). So what about the article (in German: der, die, das)? Snowball asks me to fill something in, but it doesn’t exist in Polish (and many other languages). I agree that I just started with snowball, but I can’t seem to find a solution. And after leaving it without typing anything and clicking ‘enter’ an error message appears. Can you help me on this?
You can either translate the article as nothing “” by simply pressing Enter with nothing in the list item corresponding to the article, or (more cumbersome, not recommended) you can select both the article and the noun by pressing Ctrl+Shift+Right arrow and then enter the corresponding translation.
You shouldn’t be getting any error message when you translate something as “”. Please send a support request email (from Snowball help) describing the error so we can sort this out.